Effective Date: 1st January 2026
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our casino gaming platform and related services. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you register an account, access duelz casino login, or use our services, we collect personal information that you voluntarily provide, including:
Account Registration Data: Your full name, date of birth, residential address, email address, telephone number, and chosen username and password.
Identity Verification Documents: Copies of government-issued identification (passport, driving licence, national identity card), proof of address documents (utility bills, bank statements), and photographic identification to comply with UK Gambling Commission requirements and anti-money laundering regulations.
Payment Information: Bank account details, debit or credit card information, e-wallet account details, and transaction history related to deposits and withdrawals.
Communications: Any information you provide when contacting our customer support team, participating in surveys, or engaging with our promotional communications.
When you access duelz casino or interact with our platform, we automatically collect certain technical and usage information:
Device and Browser Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, and mobile network information.
Usage Data: Pages visited, games played, time spent on the platform, click patterns, feature usage, betting patterns, deposit and withdrawal activity, and interaction with duelz casino bonus offers.
Location Information: Approximate geographic location derived from your IP address to ensure compliance with UK territorial licensing requirements.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies as detailed in our separate Cookie Policy.
We may receive information about you from third-party sources, including:
Identity verification service providers who confirm your identity and age against official databases and records.
Payment processors and financial institutions that facilitate your transactions and help prevent fraudulent activity.
Credit reference agencies for financial background checks where required for responsible gambling purposes.
Publicly available sources such as electoral registers and company databases for verification purposes.
We process your personal information for the following purposes, based on legitimate legal grounds under UK data protection law:
To create and maintain your account, including managing your duelz casino login credentials and account security settings.
To process your deposits, withdrawals, and gaming transactions, and maintain accurate financial records.
To provide access to our casino games, live dealer services, and other platform features.
To administer promotions, bonuses, loyalty programmes, and tournaments you choose to participate in.
To verify your identity, age, and location to comply with UK Gambling Commission licensing conditions and prevent underage gambling.
To fulfil anti-money laundering (AML) and counter-terrorism financing obligations under the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017.
To maintain records required by UK gambling regulations and respond to lawful requests from regulatory authorities or law enforcement agencies.
To prevent, detect, and investigate fraud, money laundering, collusion, and other illegal activities.
To monitor gameplay patterns and identify signs of problem gambling behaviour.
To implement and manage deposit limits, time limits, reality checks, self-exclusion requests, and other responsible gambling tools.
To provide access to support resources and signpost external organisations that assist with gambling-related harm.
To conduct affordability assessments where your activity suggests potential financial risk or harm.
To respond to your enquiries, resolve technical issues, and provide customer support through various channels.
To send you important account notifications, security alerts, and updates to our terms and policies.
To communicate about your account status, verification requirements, or responsible gambling concerns.
To send you promotional emails, SMS messages, or push notifications about duelz casino bonus offers, new games, and special promotions where you have provided consent.
To personalise your experience by recommending games and offers based on your preferences and playing history.
To conduct market research and gather feedback to improve our services and product offerings.
To protect the security and integrity of our platform, prevent unauthorised access, and detect technical issues.
To analyse platform performance, user behaviour, and gaming patterns to enhance functionality and user experience.
To develop new features, games, and services based on aggregated usage data and trends.
Under UK GDPR, we process your personal information based on the following legal grounds:
Contractual Necessity: Processing is necessary to perform our contract with you, including account management, payment processing, and service delivery.
Legal Obligation: Processing is required to comply with UK gambling laws, anti-money laundering regulations, and other statutory obligations.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and responsible gambling monitoring, provided these interests do not override your fundamental rights.
Consent: For marketing communications and certain data uses, we rely on your explicit, freely given consent, which you can withdraw at any time.
We do not sell your personal information to third parties. We may share your data with the following categories of recipients for the purposes described in this policy:
Payment Processors: Financial institutions and payment service providers that process your deposits, withdrawals, and transactions securely.
Identity Verification Services: Third-party providers who verify your identity, age, and address against official databases and documents.
Technology Suppliers: Cloud hosting providers, data storage services, IT infrastructure partners, and software developers who support our platform operations.
Game Providers: Suppliers of casino games and live dealer services who may process session data and gaming activity.
Customer Support Platforms: Third-party systems that help us manage customer enquiries, live chat functionality, and support ticket management.
UK Gambling Commission: We share information as required under our operating licence conditions and regulatory reporting obligations.
Law Enforcement Agencies: We disclose information when legally required or to assist with criminal investigations, fraud prevention, or national security matters.
Financial Intelligence Unit: We submit suspicious activity reports to the National Crime Agency where we suspect money laundering or terrorist financing.
Regulatory Authorities: We cooperate with HM Revenue & Customs, the Information Commissioner's Office, and other relevant authorities when legally obligated.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
If you choose to self-exclude, we share necessary information with GAMSTOP (the UK national self-exclusion scheme) and may share with other gambling operators to support your exclusion across multiple platforms.
Your personal information is primarily stored and processed within the United Kingdom and European Economic Area. Where we transfer data to countries outside the UK/EEA, we implement appropriate safeguards to ensure your information receives equivalent protection:
We use standard contractual clauses approved by the UK Information Commissioner's Office and the European Commission.
We verify that recipient countries have been deemed to provide adequate data protection through UK adequacy regulations.
We conduct transfer impact assessments and implement supplementary measures where necessary to protect your rights.
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
Encryption: We use industry-standard SSL/TLS encryption for data transmission and encrypt sensitive data at rest using advanced cryptographic protocols.
Access Controls: We restrict access to personal information on a need-to-know basis and implement multi-factor authentication, role-based permissions, and audit logging.
Security Monitoring: We employ continuous monitoring systems, intrusion detection, vulnerability scanning, and regular penetration testing to identify and address security threats.
Staff Training: All employees undergo mandatory data protection and security awareness training and are bound by strict confidentiality obligations.
Incident Response: We maintain documented procedures for detecting, investigating, and responding to data breaches, including notification to affected individuals and the ICO where required by law.
While we employ robust security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your duelz casino login credentials and should contact us immediately if you suspect unauthorised account access.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory obligations:
Active Accounts: While your account remains active, we retain your personal information to provide ongoing services and support.
Closed Accounts: After account closure, we retain certain information for legal and regulatory compliance, including financial transaction records (minimum 6 years under UK tax law), identity verification documents, and responsible gambling records.
Marketing Data: If you unsubscribe from marketing communications, we retain minimal information (email address, suppression record) to honour your preferences.
Legal Claims: We may retain information longer where necessary to establish, exercise, or defend legal claims or protect against regulatory investigation.
When personal information is no longer required, we securely delete or anonymise it in accordance with our data retention schedule and disposal procedures.
Under UK data protection law, you have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you, along with details about how we use it. We will respond within one month of receiving your request.
You can request correction of inaccurate or incomplete personal information. You can update many details directly through your account settings.
You can request deletion of your personal information in certain circumstances. This right is not absolute and may be limited by our legal and regulatory obligations to retain certain records.
You can request that we limit how we use your personal information in specific situations, such as while we verify accuracy or assess a legal claim.
You can request a machine-readable copy of personal information you provided to us based on consent or contract, which you can transfer to another service provider.
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your rights.
Where we process your information based on consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, except where necessary for contract performance or authorised by law.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided at the end of this policy. We may require verification of your identity before processing your request.
We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyse platform usage, and deliver personalised content. These technologies collect information about your device, browsing behaviour, and interaction with our platform.
We use the following categories of cookies:
Strictly Necessary Cookies: Essential for platform functionality, including account authentication, security features, and session management.
Performance Cookies: Collect anonymised data about how visitors use our platform, helping us improve functionality and user experience.
Functional Cookies: Remember your preferences and choices to provide enhanced, personalised features.
Targeting Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness (used only with your consent).
You can manage cookie preferences through our cookie consent tool and your browser settings. Please note that disabling certain cookies may affect platform functionality. For detailed information, please review our separate Cookie Policy.
With your consent, we may send you promotional communications about duelz casino bonus offers, new games, special tournaments, and other marketing content via email, SMS, push notifications, or other channels.
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in any promotional email
Replying STOP to SMS messages
Adjusting notification preferences in your account settings
Contacting our customer support team
Please note that even if you opt out of marketing communications, we will still send essential service messages about your account, transactions, security, and important policy updates.
Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from children or allow underage individuals to create accounts or participate in gambling activities.
We implement robust age verification procedures, including identity document checks and third-party database verification, to prevent underage access. If we discover that we have inadvertently collected information from someone under 18, we will immediately delete that information and close the account.
Parents or guardians who believe their child has provided personal information should contact us immediately so we can take appropriate action.
Our platform may contain links to third-party websites, payment providers, social media platforms, or external resources that are not operated by us. This Privacy Policy applies only to our services.
We are not responsible for the privacy practices, content, or security of third-party websites. When you follow links to external sites or use third-party services, you will be subject to their own privacy policies and terms of service.
We encourage you to review the privacy policies of any third-party services you access through our platform or in connection with your use of our services.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, regulatory guidance, or platform features. When we make material changes, we will notify you through prominent notice on our website, email notification, or account dashboard message.
The "Effective Date" at the top of this policy indicates when it was last updated. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
Your continued use of our services after any policy changes constitutes acceptance of the updated terms. If you disagree with changes, you should discontinue using our services and close your account.
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Data Protection Officer
Email: [email protected]
Postal Address: Data Protection Officer, Duelz Casino, [Address Line], London, United Kingdom
We aim to respond to all privacy enquiries and data subject requests within one month. Complex requests may require additional time, in which case we will notify you of the extension and reasons.
If you believe we have not handled your personal information properly or have concerns about our compliance with data protection laws, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We encourage you to contact us first so we can address your concerns directly, but you have the right to approach the ICO at any time.
This Privacy Policy was last updated on 1st January 2026 and applies to all users accessing our services from the United Kingdom.
We are committed to transparent data handling practices and protecting your privacy in accordance with the highest UK standards. Thank you for trusting us with your personal information.
