Effective Date: 1st January 2026
Welcome to our online casino platform. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By registering an account, accessing the platform, or using any of our services, you agree to be bound by these Terms in full.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our platform.
By creating an account on our platform, you confirm that you have read, understood, and accepted these Terms and Conditions. You also agree to comply with all applicable laws and regulations in the United Kingdom regarding online gambling.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the platform after such modifications constitutes acceptance of the updated Terms.
You must be at least 18 years of age to register and use our services. We operate in compliance with UK Gambling Commission regulations and strictly prohibit underage gambling.
You must be a resident of the United Kingdom or a jurisdiction where online gambling is legally permitted. By registering, you confirm that you are legally entitled to participate in online gambling activities.
We reserve the right to request proof of identity and age at any time. Failure to provide requested documentation may result in account suspension or closure.
To access our gaming services, you must complete the registration process by providing accurate and complete information. You are permitted to hold only one account on our platform.
You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be deemed your responsibility.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.
You must keep your duelz casino login details secure and confidential. Do not share your username, password, or any other account credentials with third parties.
If you suspect unauthorized access to your account, you must notify us immediately. We are not liable for any losses resulting from unauthorized use of your account due to your failure to maintain security.
You agree to log out from your account at the end of each session, especially when using shared or public devices.
We are committed to promoting responsible gambling. You acknowledge that gambling involves risk and that you may lose money.
We provide tools to help you manage your gambling activity, including deposit limits, time-out periods, and self-exclusion options. You are encouraged to use these features to maintain control over your gaming habits.
If you believe you have a gambling problem, please seek assistance from organizations such as GamCare or Gamblers Anonymous.
You agree not to use our platform for any unlawful purpose or in any way that violates these Terms. Prohibited activities include but are not limited to:
Violation of these prohibitions may result in immediate account termination, forfeiture of funds, and reporting to relevant authorities.
You may fund your account using approved payment methods displayed on our platform. All deposits are processed in British Pounds (GBP) unless otherwise specified.
We do not charge fees for deposits, but your payment provider may impose charges. You are responsible for any such fees.
Deposits are subject to verification procedures to prevent fraud and money laundering. We reserve the right to request additional documentation before processing deposits.
You may request withdrawals of your account balance at any time, subject to verification requirements and any applicable bonus terms.
Withdrawal requests are typically processed within 24-72 hours, though processing times may vary depending on the payment method selected. Additional time may be required for first-time withdrawals pending identity verification.
We reserve the right to perform security checks on withdrawal requests. In cases of suspected fraud or violation of Terms, withdrawals may be delayed or denied.
Minimum and maximum withdrawal limits apply as specified on our website. You will be notified of these limits during the withdrawal process.
All transactions are conducted in British Pounds (GBP). If you deposit funds in a different currency, conversion rates will be applied by your payment provider.
We are not responsible for any currency conversion fees or exchange rate fluctuations imposed by third-party payment providers.
From time to time, we may offer promotional bonuses, free spins, and other incentives. All duelz casino bonus offers are subject to specific terms and conditions, including wagering requirements and eligibility criteria.
Bonus terms will be clearly stated in the promotional materials. It is your responsibility to read and understand these terms before accepting any bonus offer.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. Abuse of promotional offers may result in bonus forfeiture and account termination.
Most bonus offers are subject to wagering requirements, which specify the number of times you must wager the bonus amount before withdrawal is permitted.
Different games may contribute differently toward meeting wagering requirements. Specific contribution percentages will be detailed in the bonus terms.
Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the bonus and any associated winnings.
Bonuses are intended for recreational players only. Professional players or those abusing promotional offers may be excluded from future promotions or have their accounts closed.
Only one bonus can be active per account at any given time unless otherwise specified. Bonuses cannot be combined unless explicitly stated in the promotion terms.
All games available on our platform use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Game results cannot be predicted or manipulated.
We work exclusively with licensed and regulated game providers to ensure the integrity of all gaming content.
Game Return to Player (RTP) percentages are displayed within each game's information section where applicable.
In the event of a game malfunction, all affected bets and payouts are rendered void. We will investigate any reported issues and take appropriate corrective action.
We are not liable for any losses resulting from technical malfunctions, including but not limited to server failures, connectivity issues, or software errors.
Minimum and maximum betting limits apply to all games and are displayed within the game interface. We reserve the right to modify these limits at any time.
If you are participating in a bonus promotion, maximum bet restrictions may apply. Exceeding these limits may result in bonus forfeiture.
All content on our platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of our company or our licensed partners and is protected by copyright and trademark laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on our platform without express written permission.
We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes in accordance with these Terms.
This license does not permit you to download, store, or reproduce any platform content except as necessary for normal browser caching.
We collect and process your personal data in accordance with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
By using our services, you consent to the collection, processing, and storage of your personal information as described in our Privacy Policy.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations, including anti-money laundering and gaming regulations.
You have the right to request access to, correction of, or deletion of your personal data, subject to legal and regulatory requirements.
With your consent, we may send you promotional materials, newsletters, and updates about our services. You can opt out of marketing communications at any time through your account settings or by contacting customer support.
Opting out of marketing communications will not affect transactional or service-related messages, which we may still send as necessary.
You may close your account at any time by contacting our customer support team. Upon closure, you may withdraw any remaining balance in your account, subject to verification and applicable terms.
Account closure may take up to 48 hours to process. During this period, you will not be able to access your account or place new bets.
We reserve the right to suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if we have reasonable grounds to believe your account poses a security risk.
In cases of suspected fraud or abuse, we may withhold funds pending investigation. If violations are confirmed, funds may be forfeited.
You will be notified of account suspension or termination via registered email address. We are not obligated to provide detailed reasons for such action if it would compromise security or legal investigations.
If you wish to take a break from gambling, you may request self-exclusion for a specified period. During self-exclusion, you will not be able to access your account or receive promotional materials.
Self-exclusion periods range from 6 months to 5 years, or permanent closure. Once set, self-exclusion cannot be reversed until the specified period expires.
We provide our services on an "as is" and "as available" basis. We do not guarantee that our platform will be uninterrupted, error-free, or secure at all times.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our platform, including loss of profits, data, or goodwill.
We shall not be held liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, technical failures, or governmental actions.
In such events, our obligations will be suspended for the duration of the force majeure circumstance.
Our platform may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of any third-party sites.
Your interactions with third-party payment providers, game developers, or other external services are governed by their respective terms and conditions.
If you have a complaint or dispute regarding our services, please contact our customer support team in the first instance. We aim to resolve all complaints fairly and promptly.
You should provide full details of your complaint, including your account information, relevant dates, and supporting documentation.
We will acknowledge your complaint within 48 hours and aim to provide a full response within 7 business days. Complex cases may require additional time for investigation.
If you are not satisfied with our resolution of your complaint, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) service.
We are registered with IBAS (Independent Betting Adjudication Service) and eCOGRA for dispute resolution purposes. Contact details for these services are available on our website.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
We operate under a license issued by the UK Gambling Commission. Our license number and details are displayed on our website footer.
We comply with all applicable regulations governing online gambling in the United Kingdom, including requirements for responsible gambling, player protection, and anti-money laundering.
The UK Gambling Commission regulates our operations to ensure fairness, transparency, and protection for players.
We are committed to preventing money laundering and terrorist financing. We implement strict verification procedures and monitor transactions for suspicious activity.
We may request documentation to verify the source of your funds, particularly for large transactions. Failure to provide requested information may result in account restrictions.
Suspicious activity will be reported to the appropriate authorities in accordance with legal requirements.
You are solely responsible for determining and paying any taxes applicable to your gambling winnings in accordance with the laws of your jurisdiction.
In the United Kingdom, gambling winnings are generally not subject to tax, but you should consult a tax professional if you have concerns about your specific circumstances.
These Terms and Conditions, together with our Privacy Policy and any specific game rules, constitute the entire agreement between you and us regarding your use of our platform.
These Terms supersede all prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while reflecting the original intent.
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party at our discretion.
In the event of a business transfer, merger, or acquisition, your account and personal data may be transferred to the successor entity.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.
No waiver shall be effective unless made in writing and signed by an authorized representative.
These Terms and Conditions are provided in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
All communications between you and us shall be conducted in English.
If you have any questions about these Terms and Conditions, please contact our customer support team through the following channels:
Our customer support team is available to assist you with any questions or concerns regarding your account, bonuses, withdrawals, or general platform use.
Last Updated: January 2026
By continuing to use our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
